Terms & Conditions

This website, cejasnela.com, is operated by Cejas Nela LLC (hereinafter “we,” “our” or “the Company”). By using this site to get information about our services or to book appointments, you (“user,” “client” or “you”) agree to comply with these Terms & Conditions, as well as all linked policies (including our Privacy Policy and Cookie Policy). If you do not agree with all the terms and conditions of this agreement, you must refrain from accessing the website or using any of our services.

Users may visit and browse the site without providing personal data. During your visit, you will remain anonymous and will not be identified at any time, unless you choose to provide information to book an appointment or contact us.

We reserve the right to update, modify or replace any part of these Terms & Conditions by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use of the website after any changes are posted constitutes acceptance of those modifications.

GENERAL TERMS

By accepting these Terms of Service, you represent that you are of legal age in your state or city of residence. You may not use our services for any illegal or unauthorized purpose, nor may you violate any law in your jurisdiction while using the Service.

As a user of the site, you agree not to transmit viruses, computer worms or any code of a destructive nature; not to use false information when booking appointments or making payments; not to tamper with or interfere with the security of the website; not to attempt to access unauthorized areas or functions of the site; not to impersonate another person; and not to use the site in a way that could damage, disable or overload our servers.

Any breach or violation of these Terms will result in the immediate termination of your services and the cancellation of any scheduled appointments. We reserve the right to refuse service to anyone, for any reason, at any time.

CONTENT OWNERSHIP AND PROTECTION

The cejasnela.com website and all of its digital content, including gallery images, visual elements, designs, before-and-after photos of our services, logos and promotional material, are the creation and exclusive property of Cejas Nela LLC.

All use of our website's content must be for personal and informational purposes only. It is prohibited to copy, modify, download, share, transmit or otherwise use the content of this site without written authorization from Cejas Nela LLC. This includes using our images on social media or other websites.

By sharing comments or reviews on our website, you authorize us to use that content to improve and promote our services. We reserve the right to moderate, edit or remove user-submitted content that we consider inappropriate or that violates these terms.

All information provided during the booking process must be true and accurate. Cejas Nela LLC is not responsible for any inconvenience caused by incorrect or inaccurate information provided by users.

SERVICES AND BOOKING SYSTEM

Our website offers an online booking system for all of our beauty services. When scheduling an appointment through our website, you agree to provide accurate and up-to-date information, including your full name, phone number and email address.

By providing your phone number, you agree to receive SMS notifications related to your appointment, including confirmations, reminders and updates. If at any time you wish to stop receiving these messages, you can reply “STOP” to unsubscribe.

Appointment availability shown on our website is in real time. However, an appointment is not considered confirmed until the corresponding payment is made (either the deposit or the full payment for the service) and you receive a confirmation by email. We reserve the right to contact you to reschedule your appointment in the event of unforeseen circumstances or emergencies.

We understand that unexpected things can come up, so we accept cancellations or rescheduling with at least 24 hours' notice. Cancellations made with less than 24 hours' notice, or no-shows without prior notice, will result in the loss of the deposit made for the service.

PAYMENTS

Prices shown on our website are expressed in US dollars (USD) and are subject to change without notice. To confirm your booking, you may either pay for the service in full or make a deposit. If you choose to pay only the deposit, the remaining balance must be paid at the end of the service at our studio.

By providing your payment information, you confirm that you are authorized to use the selected payment method. Your financial information is handled directly by Stripe under its security standards. Cejas Nela LLC does not store or have access to your credit card data.

In the event of any error in the prices published on our website, we reserve the right to cancel the appointment and refund the payment made. In such cases, we will contact you to inform you of the situation and offer you the option to reschedule your appointment at the correct price.

APPOINTMENT CANCELLATION AND CHANGE POLICY

Appointments may be changed or canceled up to 24 hours before the scheduled time. To make any change to your appointment, you must contact us directly by email, WhatsApp or text message.

If you need to cancel or change your appointment with less than 24 hours' notice due to an emergency, please contact us as soon as possible. However, please note that this will result in the loss of the deposit made or, if you paid for the full service, only the difference between the total payment and the deposit amount will be refunded.

If you arrive late to your appointment, we reserve the right to:

• Shorten your service time to respect the schedule of the following appointments
• Reschedule your appointment if the delay significantly affects the quality of the service
• Treat the appointment as a no-show if the delay exceeds 15 minutes

Cejas Nela LLC reserves the right to change or cancel an appointment in cases of force majeure, emergencies or unforeseen circumstances. In these cases, the client will be notified as soon as possible and will be offered the chance to reschedule their appointment for the next available date.

CONTENT INFORMATION AND ACCURACY

We strive to keep the information on our website as up to date and accurate as possible. However, typographical errors, inaccuracies or omissions may occur in the description of services, prices or other content available on the website.

The images of our services shown in the gallery are representative of the work performed, but results may vary according to each client's individual characteristics. Final results will depend on factors such as skin type, hair thickness, the natural shape of the brows and other characteristics specific to each person.

The estimated duration of services is approximate and may vary depending on the complexity of the work required. Prices are subject to change and may be updated without prior notice, although this will not affect appointments that have already been confirmed.

We reserve the right to correct any error, inaccuracy or omission at any time and to update, modify or change the information available on the website without prior notice. If you find any incorrect information, we appreciate you letting us know through our contact channels.

USE RESTRICTIONS

The user agrees to use our website and its services in an appropriate and lawful manner. The following is strictly prohibited:

• Using the website for fraudulent or illegal purposes.
  Attempting to manipulate, alter or damage the normal operation of the website or its booking system.
• Providing false or inaccurate information when scheduling appointments or making payments.
• Using credit card data or payment methods without authorization.
• Making multiple bookings with no intention of using the services.
• Distributing or transmitting malicious content such as viruses, spam or any other code designed to interfere with the operation of the site.
• Taking screenshots or copies of the website's content for commercial or promotional use without authorization.
• Using reverse engineering techniques, decompiling or attempting to obtain the website's source code.
• Failure to comply with these restrictions may result in the immediate cancellation of scheduled appointments, a ban on future use of the website and, where applicable, legal action.

LIMITATION OF LIABILITY

Cejas Nela LLC provides its services with the greatest possible care and professionalism. However, we cannot guarantee that our website will operate free of errors or interruptions. Access to the website may occasionally be suspended or restricted to carry out repairs, maintenance or introduce new services.

We will not be responsible for:

• Temporary interruptions in the operation of the website or the booking system due to technical problems beyond our control.
• The accuracy or completeness of information provided by third parties, including links to other websites or external services.
• Any direct or indirect damage resulting from improper use of our services or failure to follow the instructions provided before or after procedures.
• Allergic reactions or unforeseen complications or results, provided that all established safety and hygiene protocols have been followed.
• Problems or delays caused by your internet service provider or the payment platform.
• The loss or alteration of information due to technical problems in the booking system.

By using our services, you acknowledge and accept these terms and limitations of liability.

COMMENTS AND FEEDBACK

By submitting comments, reviews, suggestions or ideas about our services through the website or any other means, you agree that Cejas Nela LLC may use and share such feedback for any purpose without compensation. By providing any type of comment or feedback, you represent and warrant that your comments do not contain confidential or private information; do not infringe the rights of third parties, including copyright, trademark, privacy or any other personal or proprietary right; do not contain defamatory, unlawful, abusive or obscene material; and do not contain computer viruses, political campaigns, commercial solicitations, chain letters, mass mailings or any form of “spam.” Cejas Nela LLC reserves the right to edit, modify or remove any comment or review that we consider inappropriate or that violates these conditions, without prior notice. We cannot guarantee that you will be able to modify or delete any content you have submitted.

CHANGES TO THE TERMS

We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website after the posting of any modification to these Terms & Conditions constitutes acceptance of those changes. Modifications take effect immediately upon posting on the website. If you do not agree with the new terms, you must stop using the website and our services. The updated version of the Terms & Conditions replaces any previous version. By continuing to access or use our services after the revisions take effect, you agree to be bound by the modified terms. If you do not agree with the modified terms, you must stop using the website and its services.

GOVERNING LAW

The cejasnela.com website and the provision of our services, as well as any dispute that may arise, are subject to and governed by the legal framework of the United States of America. By using our website and services, you agree to submit to these laws.

CONTACT INFORMATION

For any questions about these Terms & Conditions, your bookings, our services or any other inquiry, you can contact us through the following channels: by email at [email protected], by text message or WhatsApp at the phone number listed on our website, or through the contact form available at cejasnela.com.